[guardian-dev] Duplex includes an alarming moral lapse

Hans-Christoph Steiner hans at guardianproject.info
Fri May 11 06:41:36 EDT 2018


It turns out that Google knew that "people will probably hang up" if
they knew that they were talking to an AI robot.  So they put lots of
effort into deceiving the people receiving the calls.   They added ums
and mm-hmms and pauses to the speech pattern, and tried to use as
natural a voice as possible.

And on top of all that, the problem they are solving is really quite
trivial.  Is it really so hard or time consuming to call to make your
own appointments?  How many of these phone calls do most people make in
a year anyway?

https://www.bloomberg.com/news/articles/2018-05-10/google-grapples-with-horrifying-reaction-to-uncanny-ai-tech

https://www.theverge.com/2018/5/10/17342414/google-duplex-ai-assistant-voice-calling-identify-itself-update

.hc

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