[guardian-dev] "Customer" Support

[Billy Gray]

This is of great interest to me, as I do a lot of email support myself.

How much time to do you guys spend handling email support requests a month,
do you think? How many do you get a month?

Cheers,
B


On Thu, Jul 25, 2013 at 3:23 PM, Nathan of Guardian <
nathan at guardianproject.info> wrote:

> On 07/25/2013 03:20 PM, Jurre andmore wrote:
> > What are the requirements for such a helpdesk system?
> >
> > Would something like http://www.osqa.net/ fit in?
> We had something like that using a Wordpress plug-in, but it ended up
> that we didn't have enough capacity to answer all of the questions.
>
> I think we are looking for something semi-private, as well, as we want
> to redirect our support@ emails into it. We receive many emails from
> people that maybe should not be public by default.
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