[guardian-dev] "Customer" Support

[Billy Gray]

Nice. Another minor curiosity: Do you guys respond to each and every one?
Or do you let the more difficult or misdirected folks/messages go? (people
who are rude, asking the distance to the moon, etc)


On Thu, Jul 25, 2013 at 3:42 PM, Nathan of Guardian <
nathan at guardianproject.info> wrote:

> On 07/25/2013 03:39 PM, Billy Gray wrote:
> > How much time to do you guys spend handling email support requests a
> > month, do you think? How many do you get a month?
> Average 5 per day, across all of our apps, but it can go up suddenly if
> there is an outage, major bug, new devices/OS, etc. Most can be answered
> using a template, or a stock answer.
>
> Mostly, I think it would be great to be able to follow-up and reach out
> to people down the road, to see how things are going, if they are still
> using the apps, etc. This is especially true when we get contract from
> people in places far away, who are generally difficult to reach otherwise.
>
> +n
>



-- 
Team Zetetic
http://zetetic.net
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